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Terms of Use

Effective Date: 29 June 2026

Welcome to namsoontimber.com (the “Website”). These Terms of Use govern your access to and use of this Website and any content, features, information, enquiries, quotations, and services made available through it.

By accessing or using this Website, you agree to be bound by these Terms of Use. If you do not agree to these Terms of Use, please do not access or use this Website.

1. General Use

You may use this Website only for lawful purposes and in accordance with these Terms of Use.

You agree not to:

  • use the Website in any way that breaches any applicable law or regulation;

  • attempt to gain unauthorized access to any part of the Website, server, database, or systems connected to the Website;

  • interfere with, disrupt, or compromise the operation, security, or integrity of the Website;

  • introduce viruses, malware, malicious code, or any other harmful material;

  • use any robot, spider, scraper, crawler, or other automated means to access the Website without prior written permission;

  • reproduce, duplicate, copy, sell, resell, or exploit any portion of the Website for commercial purposes without prior written consent.

2. Intellectual Property

All content on this Website, including but not limited to text, photographs, product descriptions, graphics, logos, documents, layout, source code, and design elements, is owned by or licensed to Nam Soon Timber and is protected by applicable copyright, trademark, and other intellectual property laws.

No part of this Website may be copied, reproduced, republished, uploaded, posted, transmitted, adapted, modified, distributed, or otherwise exploited without prior written consent, except for reasonable personal or internal business reference use.

3. Product and Service Information

Information on this Website relating to timber products, materials, specifications, dimensions, finishes, applications, stock availability, lead times, quotations, delivery, and related services is provided for general information only.

While reasonable efforts are made to keep the information accurate and updated, no representation or warranty is given that any content is complete, accurate, current, or error-free. Actual product specifications, colours, availability, pricing, and timelines may differ from what is shown on the Website.

4. Quotations and Enquiries

Any enquiry, request for quotation, request for callback, contact form submission, or other communication sent through the Website does not create a binding contract.

Any order, quotation, timeline, or service arrangement will only be binding when expressly confirmed by us in writing and subject to any separate agreement, quotation terms, or sale terms that may apply.

5. Third-Party Links

This Website may contain links to third-party websites, platforms, or services for convenience only. Such links do not constitute endorsement, approval, or responsibility for those third-party websites or services.

We are not responsible for the content, availability, security, or privacy practices of any third-party website. Your use of any third-party website is at your own risk.

6. User Communications and Submitted Materials

Where you submit enquiries, drawings, plans, specifications, files, images, feedback, or other materials through the Website, you represent that:

  • the information provided is accurate to the best of your knowledge;

  • you have the right to provide such materials; and

  • such materials do not infringe any third-party rights or violate any applicable law.

You agree that we may use such materials for the purpose of reviewing your enquiry, preparing quotations, providing products or services, maintaining records, and managing our business relationship with you.

7. Disclaimer

This Website and all content made available on it are provided on an “as is” and “as available” basis.

To the fullest extent permitted by law, Nam Soon Timber disclaims all representations, conditions, and warranties, whether express, implied, or statutory, including but not limited to warranties of accuracy, completeness, merchantability, satisfactory quality, fitness for a particular purpose, non-infringement, availability, and security.

We do not warrant that:

  • the Website will always be available or uninterrupted;

  • the Website will be free from errors, omissions, viruses, or other harmful components; or

  • any defects will be corrected.

8. Limitation of Liability

To the fullest extent permitted by law, Nam Soon Timber shall not be liable for any loss, damage, cost, or expense of any kind arising out of or in connection with your use of, inability to use, or reliance on this Website or its content.

This includes, without limitation, any indirect, incidental, special, consequential, or economic loss, loss of profits, loss of business, loss of goodwill, loss of data, or business interruption, even if such loss was foreseeable.

9. Indemnity

You agree to indemnify and hold harmless Nam Soon Timber, its directors, employees, representatives, agents, and affiliates from and against any claims, liabilities, losses, damages, costs, and expenses, including legal fees, arising out of or in connection with:

  • your use of the Website;

  • your breach of these Terms of Use; or

  • your violation of any law or the rights of any third party.

10. Suspension or Restriction of Access

We reserve the right, at our sole discretion and without prior notice, to suspend, restrict, or terminate access to the Website if we reasonably believe that you have breached these Terms of Use or used the Website in a manner that is unlawful, harmful, or inappropriate.

11. Changes to These Terms

We may amend these Terms of Use from time to time by posting the updated version on this page. Your continued use of the Website after any changes are posted constitutes your acceptance of the revised Terms of Use.

12. Governing Law and Jurisdiction

These Terms of Use shall be governed by and construed in accordance with the laws of the Republic of Singapore.

You agree to submit to the exclusive jurisdiction of the courts of the Republic of Singapore in relation to any dispute arising out of or in connection with these Terms of Use or your use of the Website.

13. Contact

If you have any questions regarding these Terms of Use, please contact us using the contact details published on namsoontimber.com.

Privacy Policy

Effective Date: 29 June 2026

This Privacy Policy sets out the basis on which Nam Soon Timber (“we”, “us”, or “our”) may collect, use, disclose, process, and protect your Personal Data in accordance with the Personal Data Protection Act 2012 of Singapore (“PDPA”).

This Privacy Policy applies to Personal Data collected through namsoontimber.com (the “Website”), as well as through emails, phone calls, messaging platforms, physical forms, quotations, customer communications, and other interactions with us.

By using the Website, contacting us, or submitting information to us, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, disclosure, and processing of your Personal Data in accordance with this Privacy Policy, except where consent is not required or otherwise permitted under applicable law. A Singapore privacy policy commonly sets out the purposes of collection, disclosure categories, access and correction rights, withdrawal of consent, and DPO contact details.

1. Definition of Personal Data

In this Privacy Policy, “Personal Data” means data, whether true or not, about an individual who can be identified:

  • from that data; or

  • from that data and other information to which we have or are likely to have access.

2. Personal Data We May Collect

Depending on the nature of your interaction with us, we may collect Personal Data such as:

  • your name;

  • company or business name;

  • contact number;

  • email address;

  • billing address;

  • delivery or project address;

  • project details, requirements, specifications, and preferences;

  • drawings, plans, images, files, and documents submitted by you;

  • records of correspondence and communications with us;

  • payment or transaction-related information where applicable; and

  • technical information collected through the Website, such as IP address, browser type, device information, pages visited, date and time of access, referral source, and similar usage data.

3. Purposes for Collection, Use and Disclosure

We may collect, use, disclose, and process your Personal Data for one or more of the following purposes:

  • responding to your enquiries, requests, and feedback;

  • preparing and issuing quotations, proposals, confirmations, invoices, and related documents;

  • supplying products and providing services requested by you;

  • arranging delivery, logistics, scheduling, installation coordination, or project follow-up;

  • communicating with you regarding products, services, orders, quotations, and transactions;

  • verifying your identity and maintaining customer or business relationship records;

  • handling complaints, disputes, or service issues;

  • improving our Website, services, operations, and customer experience;

  • internal administrative, reporting, audit, legal, and business purposes;

  • detecting, preventing, and investigating fraud, misconduct, unauthorized access, or other security issues;

  • complying with applicable laws, regulations, codes of practice, directions, court orders, or requests from public agencies; and

  • any other purpose reasonably related to the aforesaid.

Where required under applicable law, we will seek your consent before using your Personal Data for a new purpose not previously notified to you. Singapore PDPA guidance and local policy examples commonly state the purposes of collection and require organisations to notify individuals of those purposes.

4. Disclosure of Personal Data

We may disclose your Personal Data to third parties where reasonably necessary for the purposes set out above, including:

  • IT, hosting, cloud, website, and system service providers;

  • email, communication, analytics, or software service providers;

  • logistics, delivery, installation, and subcontracting partners;

  • professional advisers, auditors, accountants, consultants, and legal advisers;

  • payment processors or financial institutions where applicable; and

  • government authorities, regulators, law enforcement agencies, or other parties where required or permitted by law.

We may also disclose your Personal Data where such disclosure is reasonably necessary to enforce our legal rights, protect our property or safety, or respond to legal claims.

5. Cookies and Website Analytics

The Website may use cookies and similar technologies to improve functionality, remember preferences, analyse traffic, and understand how visitors use the Website.

These technologies may collect technical and usage-related information, including your browsing behaviour and pages visited. You may adjust your browser settings to disable cookies, although doing so may affect the proper functioning of parts of the Website.

6. Consent

By providing us with your Personal Data, submitting forms, corresponding with us, or otherwise interacting with us, you consent to our collection, use, disclosure, and processing of your Personal Data for the purposes set out in this Privacy Policy, unless otherwise required by law.

If you provide us with Personal Data relating to another individual, you represent and warrant that you have obtained that individual’s consent for you to provide such Personal Data to us for the relevant purpose.

7. Withdrawal of Consent

You may withdraw your consent to our collection, use, and disclosure of your Personal Data by giving us reasonable notice in writing.

Upon receiving your withdrawal request, we may require reasonable time to process the request and inform you of the likely consequences of withdrawing consent, including any legal consequences or any effect on our ability to continue dealing with you or providing products or services to you. Local Singapore policies commonly state that consent remains valid until withdrawn in writing and that the organisation may explain the consequences of withdrawal.

8. Access and Correction

Subject to the PDPA and any applicable exceptions, you may request:

  • access to Personal Data about you that is in our possession or under our control; and

  • correction of Personal Data about you that is inaccurate or incomplete.

We may require you to verify your identity and submit your request in writing. A reasonable administrative fee may be charged for processing an access request where permitted by law, and if so, we will inform you before processing the request. Singapore policy examples commonly mention written requests and that a reasonable fee may be charged for access requests.

9. Accuracy of Personal Data

To help us maintain accurate records, you should ensure that all Personal Data submitted to us is complete, accurate, and up to date. Please inform us promptly if there are any changes to your Personal Data.

10. Protection of Personal Data

We take reasonable security arrangements to protect Personal Data in our possession or under our control in order to prevent unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar risks.

However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

11. Retention of Personal Data

We may retain your Personal Data for as long as it is necessary to fulfil the purposes for which it was collected, or as required or permitted by applicable law.

When Personal Data is no longer necessary for legal or business purposes, we may delete, destroy, anonymise, or otherwise securely dispose of it.

12. Transfers Outside Singapore

Where necessary for our operations, your Personal Data may be transferred to, stored in, or processed outside Singapore by our service providers or business partners.

Where such transfer occurs, we will take reasonable steps to ensure that the recipient provides a standard of protection to the Personal Data that is comparable to the protection required under the PDPA.

13. Third-Party Websites

The Website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, security, or policies of such third parties. You should review the privacy policies of those third-party websites separately.

14. Data Protection Officer

You may contact our Data Protection Officer if you:

  • have any questions or feedback regarding this Privacy Policy;

  • wish to withdraw your consent;

  • wish to request access to or correction of your Personal Data; or

  • have any complaint regarding our handling of your Personal Data.

Data Protection Officer
Nam Soon Timber

7 Mandai Link #03-28
 Mandai Connection,
Singapore 728653

Email: enquiries@namsoontimber.com
Phone: (+65) 6366 3890

Singapore privacy policies commonly identify a contact point or Data Protection Officer for PDPA-related requests and feedback.

15. Changes to This Privacy Policy

We may amend this Privacy Policy from time to time by posting the revised version on this page. The updated version will apply from the date of posting unless otherwise stated.

16. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the Republic of Singapore.